Distributel Customer Feedback

See what our monthly Gift Card winners have to say

I have to say Internet and TV providers are usually not my favorite people to deal with. My experience with Distributel has been great. Customer service 2nd to none. Good job.

- John

I am really enjoying the service so far. The speed is great and the fact I got an unlimited plan at a very affordable price is fantastic. I also like if I try to contact Distributel for the most part I'm talking to a person and not a recording. I look forward to continuing with Distributel and I'm very happy with the service so far. Sincerely yours Julien

- Julien

I have dealt with Distributel Customer Support through phone and online chat. The agents were very helpful, friendly and knowledgeable in answering my questions and upgrading my services for me. I have been with Distributel for several years now and have no plans of leaving! Great service overall.

- COLETTE

Send your review for your own chance to win Leave a Review

Posted by:
Rohit M

Date:
08 Sep 2017

I have been with Distributel for almost 5 years and the service has been absolutely fantastic all the way. Even when other services in the area are down, Distributel has always kept providing. Because of the high volume of business, the call support times can be long sometimes but the…

Posted by:
Tiffany R

Date:
07 Sep 2017

Quick and good service

Posted by:
Bryan C

Date:
07 Sep 2017

My customer support rep was awesome. He answered fully and followed up on all my questions. He was helpful at every step along the way and he has definitely secures my business in the future

Posted by:
Eric L

Date:
05 Sep 2017

I would like to thank Nathaniel, your senior customer specialist, for his clam, respectful resourceful, willingness to help and most importantly, understand my concern and getting them resolved. Well done, Nathaniel, yI am in the process of switching out and you have done a good job to show me the…

Posted by:
Ingrid P

Date:
02 Sep 2017

Staff has always been courteous, patient and helpful.

Posted by:
Sean D

Date:
29 Aug 2017

Used online chat service to organize a move of address, was informed of and got a promotion in the meantime. clarified my bill and took care of business. Second time i've had Vincent as a chat rep, and he's surpassed my expectations of customer service both times. Awesome service and…

Posted by:
Tj H

Date:
29 Aug 2017

I was at first a little frustrated with automated chat you have on your website's chat option, but then when I was connected to your live agent chat, with Eric, I was extremely pleased. He was patient, straight forward, and very helpful. I'm looking to leave my current provider, well,…

Posted by:
Taylor S

Date:
25 Aug 2017

Through the Chat Support, Eric has helped me twice now. It's a really easy service and he is very professional and friendly. The help session always ends with me feeling good and with a very clear idea of what is happing/needs to be done. 10/10, Would use the chat again!…

Posted by:
David P

Date:
24 Aug 2017

I have been using Distributel for about 10 years using their DSL internet. I just upgraded my service and the rep I spoke was very friendly, courteous, and did not rush me. He was awesome! :) As for the service... Distributel over the years has gotten better. In the beginning…

Posted by:
Julien G

Date:
19 Aug 2017

I am really enjoying the service so far. The speed is great and the fact I got an unlimited plan at a very affordable price is fantastic. I also like if I try to contact Distributel for the most part I'm talking to a person and not a recording. I…